at-core CRM/SLA Risk Dashboard
Modules:M4M14

SLA Breach Dashboard

Lead view · realtime monitoring · escalation rules theo (state × tier)

AM SLA Heatmap

Click row → filter creators của AM đó

Creators with active SLA

8 / 8 sorted by remaining time asc
BQ
@beautyquynhVIP CandidateBeauty / Skincare
contacted·P1.2
·last activity 4h trước
Owner:
LN
Linh N.
SLA REMAIN
1h 24m
ESCALATE
ML
@makeupbylinhVIP ConfirmedBeauty / Skincare
active publishing·P5.4
·last activity 1h trước
Owner:
PL
Phương L.
SLA REMAIN
4.2h
FQ
@quocfinanceVIP CandidateFinance
approved·P3.5
·last activity 6h trước
Owner:
LN
Linh N.
SLA REMAIN
6.5h
FV
@vystylesPotentialFashion
applied·P3.2
·last activity 7h trước
Owner:
TP
Trang P.
SLA REMAIN
9h
GP
@phung_gameplayGoldGaming
active publishing·P5.4
·last activity 3h trước
Owner:
AN
An N.
SLA REMAIN
18h
TT
@thanhtam.reviewGoldBeauty / Skincare
active tracking·P6.3
·last activity 5h trước
Owner:
TP
Trang P.
SLA REMAIN
22h
FH
@han.taichinhPotentialFinance
active publishing·P5.4
·last activity 2h trước
Owner:
LN
Linh N.
SLA REMAIN
1d 4h
HM
@homemom.dailyNormalMom & Baby
ready·P4.2
·last activity 1d trước
Owner:
HT
Hiếu T.
SLA REMAIN
2d 4h

M4 · Escalation Rules

50% time used

Notify owner qua in-app + Slack

80% time used

Notify Lead, surface lên dashboard này

100% breach

Auto-escalate + reassign tới senior pool

SLA Trend (30d)

Mock data
Apr 1SLA compliance % per day · target ≥ 90% (green)Today